Independent complaints engine
Anyone may file a complaint. No account, no fee.
This portal is open to clients, their customers, regulators, workers' representatives, competitors and members of the public — whether or not they have any relationship with ISO EU LLC.
Filing a complaint will not result in discriminatory treatment, audit penalties, additional audit burden or any commercial retaliation by ISO EU LLC.
Where protection of identity is requested, it is honoured throughout the process and the complainant is not disclosed outside the evaluation team.
Acknowledgement within 5 business days, evaluation within 20 days, resolution within 45 days.
How a complaint is handled
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Received & logged
You receive an immutable tracking reference the moment you submit. Use it to follow progress at any time.
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Checked for validity
We confirm the complaint concerns certification activities within our responsibility and request any missing facts from you.
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Assigned to uninvolved personnel
The evaluation is automatically routed to personnel who took no part in the audit, assessment or certification decision complained about. This insulation is enforced by the system, not left to discretion.
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Independently reviewed
Evaluation findings are reviewed by a second, equally uninvolved person before any conclusion is drawn.
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Resolved & communicated
We state the conclusion and any corrective action taken. Target: acknowledgement within 5 business days, resolution within 45 days.
ISO EU LLC undertakes that no complainant will suffer discriminatory treatment or commercial consequence as a result of filing a complaint. Suspected retaliation is itself a reportable matter through this portal.
- Binding policy
- Filing a complaint will not result in discriminatory treatment, audit penalties, additional audit burden or any commercial retaliation by ISO EU LLC.
- Identity
- Anonymous submissions are accepted. Where protection of identity is requested, it is honoured throughout the process.
File a complaint
No login, no fee and no third-party challenge. The only fields required are the substance of the complaint itself; everything that could identify you is optional.
Follow an existing complaint
The moment a complaint is submitted, the system issues an immutable tracking reference and opens the case record. That reference is the only credential required — no login, no password, no email confirmation.
Keep the reference private: anyone holding it can read the public status of the case. Complainant identity and submission content are never exposed on the tracking page.