ISO 9001:2015
Quality Management Systems
Overview
ISO 9001:2015 is the international standard for Quality Management Systems (QMS). It provides a framework and set of principles that help organizations ensure they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or service.
Organizations worldwide use this standard to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements. It is based on seven quality management principles that can be used by top management to guide their organizations towards improved performance.
Key Requirements
Context of the Organization
Understand the organization and its context, interested parties, and scope of the QMS.
Leadership
Top management must demonstrate leadership and commitment to the QMS.
Planning
Address risks and opportunities, set quality objectives and plan changes.
Support
Provide resources, competence, awareness, communication, and documented information.
Operation
Plan, implement, and control processes to meet product and service requirements.
Performance Evaluation
Monitor, measure, analyze, and evaluate QMS performance.
Improvement
Identify nonconformities, implement corrective actions, and drive continual improvement.